We would want to make sure you'll have the help you need with your concerns, Lumisthomas1.

To provide you with the most effective assistance, I would appreciate it if you could confirm whether the direct deposit pertains to the QuickBooks Payroll service. Any further details you provide will enable us to offer precise guidance on addressing your concern optimally.

Concerning your Payments account, I suggest contacting our support team. They can securely access your account to explore the reasons for its closure. Equipped with the necessary tools, they will determine the underlying cause and guide you on the necessary steps to reactivate your account.

I'll be adding this article as your reference on how to set up and manage your employees' direct deposit: Set up direct deposit for employees.

Additionally, explore this article to manage your QuickBooks Payments account in the Merchant Service Center: Access and manage your QuickBooks Payments account.

If you have other concerns with direct deposit issues in the program, feel free to reach out. The Community team is here to help. Stay safe.