Direct Deposit Funding Time Request

TessEandE · ‎October 04, 2022

Hi all

So to begin, I have QBO and signed up and pay to have the 2-day funding time for direct deposit. The issue is that because I did not use that service for the first year I was in business, it was suspended and set to 5-day funding. Last year my company grew rapidly and now that I have a crew and have good income, I am unable to pay my guys on time using direct deposit. I print checks every week. I don't receive time cards in until Monday or Tuesday, I run payroll Tuesday and payday is Friday. The 5-day funding does not allow me to get my guys paid on time. I have located the elusive link for the request for faster funding time and earlier this year spent HOURS a week, weeks in rows on the phone with QB associates to fix this. It has not been resolved. No one can tell me why my requests aren't succeeding. I have had help with every single step. I have 6 months of statements, multiple (albeit late) direct deposit payments to show history on the account(because yes I am set up to have a later payday than my crew, unfortunately), and gone through all three tiers of service.

Can anyone help me? It is getting to a point where I could lose employees because I can't offer them Direct Deposit and it is beyond frustrating. I'm so angry with this because I am not only trying my best but having QB Service Members give it all and nothing has changed. I'm approaching a year and about to hang up QBO! Please, anyone, help!!

P.S. here is the link, for those of you who need it. I know it is tricky to find!

https://intuitcorp.quickbase.com/db/bfq98zkjh?from=myqbref:_00Di0Xs0j._5003j1woU98:ref

MadelynC · ‎October 05, 2022

I appreciate your patience and sharing your experience in the Community, @TessEandE.

I know how important it is to process payroll and pay your employees on time. Sometimes, funding time requests are denied for risk reasons, and I understand that it's challenging on your part.

No worries, I’ll submit a complaint to our concerned team about this. Someone may also reach out if you need further assistance.

I’ve added this resource to learn more about why you’re on a 5-day funding time and what you can do to request faster funding: View or change your direct deposit funding time.

And in case you want to know about direct deposit limits, check out this reference: Get help if you’re over a direct deposit limit.

If you have any other concerns or questions besides the direct deposit funding time request, don’t hesitate to let me know. I’ll be here. Take care!

TessEandE · ‎October 05, 2022

Thank you for the response Madelyn. Please send it up the chain. As I mentioned, I have had all manor of help and not a one could identify what possible risk or reason I can't get back to the 2-day funding.

I hope to hear from someone and get this fixed!

CMP _ PDG · ‎October 14, 2022

Unfortunately, this has been my exact experience. I have spent the past 9 months attempting periodically to apply for a faster funding time. I used the QBO payroll service specficially for the direct deposit, however, the funding time has made it not effective. In order to pay our employees every Friday, we have to submit payroll within the pay-period (5pm EST. the Friday prior), not to mention if there is a Holiday it is even worse. It is impossible to get any information from the underwriting team on what additional information they would need to provide better terms. I have provided bank statements showing a consistent flow of sufficient flows. I have just resubmitted my request for the thrid time. I am hoping there is a way for the underwriting team to provide some feedback. Thank you.

ACESINC · ‎October 20, 2022

We are having a similar problem but right from the start. We were not made aware of the funding limitation. Quickbooks support has been terrible, and my problem has not been resolved. Each person gives a new response, but the end result is the same. I have never received such poor support for any software product. So far I cannot speak to anyone about the increase and the process to get an increase is opaque. The only thing consistent in the process is the NON support. No problem solving just more references to the online documentation.

Sethupathi · ‎April 24, 2023

100% Agreed, too much of hassle, not sure what to do

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Direct Deposit Funding Time Request