Does anyone deal with the "Tax Resolution Team"?

Thank you for reaching the Community, Yoda Call.

This isn't the way we want you to experience in getting help from our support team. Let me help you reach the right person who can assist you further.

To reach our support team:

1. Log in to your QuickBooks Online account.
2. Go to Help (?).
3. Choose the Search tab, then Contact Us.
4. Put a Brief description of your concern, then select Continue.
5. Choose a way to connect:

• Start a chat  -  with a real-time support.
• Get a callback -  from the next available support

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Please don't hesitate to reach us again for any concerns about taxes. We're always here to help. Have a nice day!​​​​​​​

Archie,

Thank you for the reply. I have been following this process and seem to get stonewalled from getting any updates other than "they will be in touch". This is the most disconnected and disjointed way of handling customer tickets, especially as it applies to my company's missing funds and the threatening to be levied by the IRS. 

I hear your sentiments, @Yoda Call. I'll provide an update on this current issue.

I can confirm that your case is already with our Tax Assessment team for review and will contact you as soon as they're able. Please feel free to post a reply if you haven't heard anything back from them soon. I'll ensure that they touch base with you.

If there's anything else I can help you with, let me know and I'll help you take care of it. Keep safe!

 

Gebel,

Thank you for your response. Unfortunately, your response only furthers my point that there is a buffer between the tax resolution team and the end-users. The inability to communicate with them directly or get real-time updates on the status of a tax notice makes for a bad customer experience. I wish that I could say that the attempts to resolve my complaint/issue were helping but, alas, they are not...