We've received reports about the "Processing" status in the Paycheck List screen.
Our Payroll Team is currently investigating the reason of this issue and will release a resolution soon.
While the investigation is ongoing, I'd suggest contacting our phone support team so we can add you to the list of affected users. By calling in to add yourself to the update list, you are also providing our engineers with information, such as how widespread it is and components that are common for people experiencing the issue, that could help them provide a solution quicker.
Please follow the steps below on how to reach us:
Thanks for your patience while we're working to resolve this. Please let me know if you have other questions about QuickBooks Online. Have a good day.
Still experiencing this same issue. I paid an employee via "check" (was actually handled via credit card). Once the credit card expense showed up in my banking tab, I matched it to the payroll check. The check has remained in "processing" status ever since while direct deposit payroll transactions switch to processed as anticipated.
Thanks for joining the conversation, alex-pearce.
Let me share some updates about the "Processing" status in the Paycheck List screen.
Our Engineering Team is still looking for a permanent resolution. We are asking for your understanding and patience while we're continuing to fix this.
I'd recommend contacting us about this issue. This way, you'll receive an email update from our engineers on February 14, 2019.
Here's how to reach us:
I'll also keep you posted on this thread as soon as an update is received. We are actively working on a permanent solution and we should see a fix soon.
That should get you on the right track. If you have other questions, I would be happy to answer them. Just post it here as a comment and I'll take a look at it. Enjoy the rest of your week.
Hi there, alex-pearce.
I'm glad to inform you that we've successfully resolved this concern.
You should no longer see the "Processing" status in the Paycheck List screen.
I'm happy to help some more if you have other questions about QuickBooks Online. Have a good one.