I recognize how important it is for you to run payroll on time and efficiently, mc110.
With regards to your payroll account being held, due to payroll fraud, there’s a possibility that there is an unauthorized activity. Make sure to keep an eye on your email. If your account gets put on hold because of unauthorized activity, you'll get an email with instructions on how to unfreeze or remove the hold from your account.
Once you receive the email, you will need to upload a document here by following these steps.
Here's how:
Please visit the QuickBooks Resolution Center and upload these documents as soon as possible so that we can complete our review.
- If you have a QuickBooks Online subscription, access your case here.
- If you don't have a QuickBooks Online subscription, access your case here.
For more details about this, you can refer to this article: Resolve a non-sufficient fund (NSF) hold on your payroll service.
If you do not receive an email, please check your spam folder. If you still do not see it, we recommend contacting our Support team. I understand you’ve already contacted them, however, it would be best to reach out to them again. They have the proper tools to check your account and look deeper into the reason for the hold.
Once everything is in place, you can click this link for your reference: Run payroll in QuickBooks Online Payroll. This resource can help to Run process payroll seamlessly in the future.
Do not hesitate to contact us for any questions or concerns regarding your payroll. Our team is available and eager to assist you promptly and effectively. We expect you to prioritize your health and safety at all times.
