Duplicate Employee

Hi,

Okay, buckle up because this journey is a long one!

Problem: The owner of the business I work for has a duplicate employee in the worker role that only shows up in Quickbooks Time.

What I'm seeing: In Quickbooks online his information is correct and there is only one of him. In QBT there is one as the Master Admin (correct) and then another one of him as a worker (incorrect).

What I've done to try and fix it:

• I tried to search the incorrect duplicate I am seeing in QBT under the employee tab in QBO.
  • I looked under "active", "inactive", and "all employees" in QBO. The duplicate one does not show up there. But still, I am seeing one as the Master Admin in QBT and one of him as a worker.
• I looked at their information and they have a different QB ID in Quickbooks Time
  • Is there anyway I can search in QBO by using the ID I'm seeing in QBT?
• I also can't archive the worker duplicate, and a message pops up  saying "You can't archive quickbooks users."
  • I went to the "manage users" tab in QBO and it's not there either.
• I have also called QBO support and had them merge the two so that correct one would stay dominant and the wrong one would go away. They did it and then about a week later the duplicate was there again!!!!

I'm at a complete loss at this point. Is anyone else having this problem? Does anyone know how to fix it?