Hello there, Sandy.
I understand it's frustrating to receive conflicting information about e-filing state information.
When filing a W-2 in QuickBooks Desktop (QBDT), it's only sent to the SSA. You'll have to create W-2s to send to your state. Here's how:
- Go to the Employees menu.
- Hover over Payroll Tax Forms & W-2s and then click Create State W-2 E-file.
- Select Continue twice.
- Click your state from the drop-down arrow, then select Get QuickBooks Data.
- Hit OK. If you need to, fix any errors or add missing info.
- Tap the Add-Ins tab to locate the QuickBooks Payroll State W-2 drop-down arrow and choose Start Interview.
- Put a checkmark beside I understand that I must review my data and answer the following questions. Then select Next.
- Note the file name and location. Hit Next.
- Answer the questions in the interview and review any auto-populated info.
- Pick Next until you reach the End of the Interview.
- Choose Create W-2 File, then select OK.
- Tap Yes to save the Excel workbook for your records.
After that, follow step 2 in this article to complete the process: File your state W-2s.
Additionally, you can visit this page to check the status of the payroll tax forms and payments you sent electronically.
I've also added this guide if you receive an IRS or state tax notice of discrepancy: Send in your payroll tax notice.
Let me know if you need more help filing W-2 in QuickBooks. I'm always here to help. Take care.
