Get 50% OFF QuickBooks for 3 months*

Buy now
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Simplify payday and set payroll to run automatically on QuickBooks.Explore QuickBooks Payroll
mariem974
Active Member

Employee access

What if I used to work for a different company that used my gmail account and now a new, different employer has invited me to use quickbooks workforce with the same gmail and it is telling me I cannot have access? I suspect this is because I no longer work for the prior company?  Can you help with how I can resolve this? 

1 Comment 1
NerbynMaeI
QuickBooks Team

Employee access

You can continue using the email address you used from your previous employer to QuickBooks Workforce. May I know, do you still have access to that account? If so, please use your existing credentials when accepting the new invitation. Then, ensure you accept the most recent email.

 

For further details, you can refer to this article: Troubleshoot sign-in issues for QuickBooks Workforce.

 

Please also note that if you have already used this email for your QuickBooks Online account, you will need to provide a different email address for Workforce, as the two cannot share the same login.

 

Feel free to reply below if you have follow-up questions.

Need QuickBooks guidance?
Log in to access expert advice and community support instantly.

Need to get in touch?

Contact us