Hi there, @jharrisbpm. Let me help you resolve the issue you're experiencing with missing bonus paychecks in QuickBooks Online.
First, please double-check the bank account listed under your Total Payroll Cost to ensure that the paycheck you’ve created will be directed to the correct account. Additionally, verify that the checks you’ve created are up-to-date and recent, so they accurately reflect your transaction search results.
However, if you're still unable to locate the bonus check within your bank accounts, I recommend reaching out to our customer care team. They possess the necessary tools and expertise to assist in identifying and investigating the root cause of the issue, ensuring a timely resolution.
To contact them, here's how:
- Go to Help (?).
- Select a way to connect with us:
- Assistant: Choose from suggested options or enter your question or topic for assistance. If you require additional guidance, you can Talk to a human.
- Search: Easily access the QuickBooks Online knowledge base through direct search, or opt to contact us and select your preferred mode of communication:
- Start a chat with a support person.
- Get a call back from an available expert.
For Core users, you can contact our support team from Monday to Friday, 6 AM to 6 PM PT. For Premium and Elite, you can reach out to us any time, any day.
Please check out this article for reference: Get help with QuickBooks products and services.
You can also check out this article if you want to gain insights into your worker's wages and earning using QuickBooks: Run payroll reports.
You can reach out to this forum, @jharrisbpm, if you need further assistance managing your payroll tasks in QuickBooks. I'll be sure to provide the help you need.
