Employee List gone

Thank you for letting us know the error you'rehaving when trying to run payroll, @bloper.

There's an ongoing issue with employees missing from the Employee list and Run Payroll screen. Our Product Engineering team is already aware of this and is now working on a fix.

In the meantime, I'd recommend reaching back to our Customer Support Team. By doing so, you can be added to the list of affected users and receive an email notification once we resolve the issue. 

You can reach them by going to the Help icon at the top right of the account. Then, let them add you to Investigation No. 94759. Provide with them as well the name(s) of the employee(s) that are missing from the Employee List and Run Payroll screen. 

Follow the steps below: 

1. Go to the Help icon to connect to a live support agent. 
2. Select the Search tab and click on the Contact Us button.
3.  Select a topic for your concern in the What can we help you with? section.
4. You'll now be provided options on how to connect to our Customer Support.

You can check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.

Here's also more information on how you can update your employees' information in QuickBooks: Edit or change employee info in payroll. 

Let me know if you need more information with your employee list or anything else. I'm always here to answer them for you. Have a great rest of the day!

It would seem this would not take 2 weeks to fix.  Or at least put a dedicated team to help us that cannot do our payroll.  Can not change direct deposits.  Like a US rep to stay in touch with, to proactively help us with running payroll till it is fixed.  I just spent over 2 hours with a rep trying to communicate.  Now they are telling me my case 15108241433 was not associated with the issue.  3 other reps said it was.  ************

12.14.23 still not fixed.  I cannot process my own payroll.  I cannot update anyone's direct deposit.  I am paying for Elite.