Employee PTO

Hello there, BUGadmin.

Thanks for pointing this out and sharing your thoughts with us.

The option for employees to see their current Paid Time Off (PTO) balance is currently unavailable.

It's our priority to provide products and services that suits your business needs. We'll make sure to take note of this and will inform you through this thread once we receive product enhancement update about the availability of this feature.

Just in case you want to know more about the new QuickBooks Workforce, feel free to check out this article: QuickBooks Workforce.

You may also want to check for the latest QuickBooks feature updates through our QuickBooks Blog: https://quickbooks.intuit.com/blog/.

Let me know if you have follow-up questions about this, I'd be delighted to answer them for you.

PTO hours not showing in view my paycheck. Quickbooks needs to fix this right away. What is being done?

Hi, @SueH814.

Allow me to step in and help provide some additional update about the Paid Time Off (PTO).

I understand the importance of being able to see the balance of Paid Time on the webpage. Currently, this is an on-going product enhancement in QuickBooks Workforce. Our engineers are currently investigating and working on an immediate fix.

For the meantime, I have a workaround for you to try so you'll be able to view this information on your end. You have the option to Download the payslip, so you can now view the YTD and the available credits/accruals.

I also suggest reaching out to our Customer Care Team to add your account to the list of affected users. This way, you’ll be notified of any updates on the progress of the investigation via email. 

Here's how to contact our customer support:

1. Select QuickBooks Desktop Help from the Help menu.
2. You can also press F1 on your keyboard to bring up the same Help Panel.
3. In order to route you to the correct support expert, we need to know what type of question you have.
4. Click Continue.
5. We’ll provide you a few options. You choose which one is best for you.

You may also visit the QuickBooks Blog website to stay updated with the latest QuickBooks news and updates. 

For additional reference, you can check this article: QuickBooks Workforce: Company View. 

I appreciate your patience as we work through this. Don't hesitate to leave a comment below if you have any other questions about the PTO. I'm always here to help. 

Not helpful at all.  No (logical) reason or answer given why it's not included in ViewMyPaycheck, other than to say it's being developed/enhanced for the QB Workforce.  NO body wants to download each payslip to see each transaction for PTO activity.  It's 2019, why would you take a useful feature away from something important to employees?

Hey there, @JSGTx.

I understand how useful it is to be able to see the balance of Paid Time Off (PTO) in QuickBooks Workforce. As my colleagues stated above, our engineering team is still working to get this resolved.

For now, to add you to the list of affected users, I suggest contacting our customer support team. This way, you'll be notified via email once any updates are available.

Here's how to reach them:

1. Go to the Help menu.
2. Select QuickBooks Desktop Help.
3. Type in a short brief about your concern.
4. Click Contact us.
5. Then choose your preferred way on how to connect with them.

You can always visit our Product Updates page to know the latest news and updates in QuickBooks.

Also, In case you want to learn some tips and tricks about managing your account. You can always visit our QuickBooks Desktop Help articles page for reference.

We appreciate your patience and understanding while we're fixing this. Please feel free to reach out to us if ever you need anything else. We're always here to help.

Welcome everyone to the 1-year anniversary of "working on an immediate fix".

I'm trying to audit my PTO accrual and usage and I'm going to have to download over fifty paycheck reports to do it at all. This is a downgrade from paycheckrecords, which you acquired. I am sad.

Welcome everyone to the 1-year anniversary of "working on an immediate fix".

I'm trying to audit my PTO accrual and usage and I'm going to have to download over fifty paycheck reports to do it at all. This is a downgrade from paycheckrecords, which you acquired. I am sad.