I'm here to guide you on your employee's account information change, @Lisa186.
Since your employee no longer has access to the phone associated with his workforce, he can request account recovery. The process will take one business day. Our business hours are M-F, 8 AM to 5 PM PT.
For security, only the employee can make changes to his Intuit account. Our support team doesn't have access to update or modify any account information.
Please click this link for further details about the items required and form to be filled out for the account recovery. Go directly to the "I lost access to my phone or email address" section.
Additionally, I'll share an article where you can setup a new bank account for your payroll: Change your payroll bank account (intuit.com).
I'll be here to assist you if you need further assistance in managing your employee's account information. Have a nice day!
