Employees have not received their W2's that QB say were mailed on 1/21

Good morning ynnimplementrep,

Thank you for reaching out to the QuickBooks Community! For this situation, I recommend contacting our Payroll Support Team because they would be able to give you information about the status of these W2. Since the Community is a public forum, we take stock in protecting and securing your account information and encourage you to speak to a representative in a secured environment.  Here's how to connect with us:

1. Go to the Help menu.
2. Hit the Contact Us button
3. Enter "callback" in the "What can we help you with?" section.
4. Select "Let's Talk"
5. Pick the "Get a call" option to connect with us.

The Community and I have your back, so please let me know if you need any additional assistance. I hope you enjoy your day. Be safe and take care. 

I am having the same problem.  We have the Full Service Payroll, and none of our employees have received their W2's.  

Also, we used the 1099 program and I am having contractors calling me saying that they can't see their 1099's online.

Someone else is having these same issues, and said they were on the phone with QBO Support for 30 minuets, and still didn't get an answer.  

VERY FRUSTRATED

Thanks for posting on this thread, CCS5.

I can see how important it is for your employees and contractors to view their tax forms. Let me help route you to the right support to rectify the issue.

We’ll have to check the status of your workers' W-2s as well as the 1099 forms for your vendors. Performing this task requires us to collect personal data to access your account.

Thus, I encourage contacting our Payroll Support Team. They can explain in detail why your workers and contractors didn’t receive their tax forms. Our specialists will also guide them through the steps on how to get them.

Here’s how to reach them:

1. Head to the Help icon at the top to open the QB Assistant window.
2. In the Assistant tab, enter a description of your concern in the Type something field.
3. Tap the Get help from a human link and follow the on-screen steps to complete the process.
4. In How would you like to connect with us? section, click the Chat with us menu to start a conversation or Callback to speak with an agent.

Check this article to learn more about your support hours and types for each payroll service:  Contact Payroll Support.

Additionally, this reference will guide you on how to prepare for the year-end tax filings: Year-end checklist for Intuit Online Payroll Full Service.

Reach out to me again if you have additional questions about your W-2s and 1099s. I’ll get back to make sure this is taken care of for you.

Same issue here. As of 02/06 none of our employee’s have received their W2’s

Hi there, CCS Buildings.

I can see that you've posted this question twice here in the Community Forum. Please refer to this link to see the response of my colleague: https://quickbooks.intuit.com/learn-support/en-us/employees-and-payroll/re-none-of-our-employees-hav....

If you have other QuickBooks concerns, please don't hesitate to post again. The Community Forum is always open to help you.