Employees & Payroll

@RWH3  If it's anything like Desktop, they're probably trying to force you to give unnecessary information.

You know, birthdates, e-mail addresses, phone numbers, all the information they would need to endlessly harass your employees with sales offers.

Agreed. We filled in every field to make sure & still will not clear the Finish Setting up teams button. We have double checked all fields twice. Turned off workforce permission access since everyone wanted the fields to be in house.

Thanks for the reply

Hello RWH3, and welcome to the QuickBooks Community! I appreciate you bringing this issue to our attention. I understand you're encountering difficulties with your employee setup and want you to know we're here to help. Our team is dedicated to swiftly resolving this matter, so you can finalize your setup and start payroll smoothly.

To ensure a swift resolution, our dedicated live support team is here to assist you. They'll gather some additional information from you and provide clear guidance on the next steps to take. Here's a guide to complete the procedure:

1. Log in to your QuickBooks Online (QBO) account and go to the Help (?) menu.
2. Select the Search tab.
3. Click the Contact Us button.
4. Select a topic in the What can we help you with? page.
5. Choose a way to connect (Have us call you or Chat with us). 

Once everything is all set, run your payroll and create a summary report if you wish to view your employees' totals and other payroll-related data. To guide you through the process, check out this article: Create a payroll summary report in QuickBooks.

I truly appreciate your patience as we work through this. If there’s anything else I can assist you with, or you have further questions about setting up employees and running payroll, please feel free to send me a message. I'm here to help! Take care, and keep up your ongoing success!

I have to wonder why the support staff in this community have the QuickBooks Team and Moderator tags instead of the Reception Desk tag.