Hey there, mlowe.
I'd be glad to help you get past the error code 2002 so you can process your payroll. Let's get this sorted out.
QuickBooks Error 2002 is a common technical error which occurs when you are trying to create a new data file and it gets rejected due to certain issue during Payroll. The error can be caused by one or more of the following:
- Invalid security certificate.
- Sending in multi-user mode.
- A network time-out prevents QuickBooks Desktop from accessing the server.
- General Internet connection issues.
- Internet security and personal firewall software settings.
- Incorrect system date and time properties.
To resolve this, updating your payroll tax table is a good start when it comes to fixing payroll-related issues in QuickBooks.
Here's how:
- Go to the Employees menu, then select Get Payroll Updates.
- Put a check in the Download Entire Update checkbox.
- Select Download Latest Update.
- Hit the Update button.
- A window appears when the download is complete.
Once done, close and re-open QuickBooks and try to send the payroll information again. If you're still getting the issue, you can check this article for additional troubleshooting steps: Troubleshoot Payroll Service Server Error or Payroll Connection Error.
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For account discussion, feel free to reach out to our QuickBooks Support.
Let me know how it goes or if you ran into a different situation by leaving a reply below. I want to make sure you can run payroll smoothly.