I have Assisted Payroll and have been unable to send payroll since December. There is a hold on the account and nobody seems to know why or how to remove it. I have called 3 times and have gotten nowhere. Here is a timeline of events:
12/22/23 - My bank rejected Intuit's ACH (in error). They provided a letter, claiming the mistake.
12/28/23 - Performed a Wire Transfer to Intuit. Intuit acknowledged receipt and gave me an email that said the hold would be coming off the account.
1/4/23 - Tried to send payroll for Direct Deposit and received error 2107. Spent 2.25 hours on phone with Intuit employee. They don't know why the hold is there, but gave me Origin IDs to give to my bank. Said that would resolve the issue. I forwarded the origin IDs to my bank and nothing changed.
1/16/23 - Tried to run payroll and received the same 2107 error. Called Intuit. Spent 45 mins on phone this time. Matter was supposedly escalated and hold was supposed to be fixed and I was supposed to hear back today (1/18)
1/18/23 - I am unable to run payroll since my last payroll has not been sent to Intuit. I'm stuck and it is payday. Intuit and QB have left me high and dry. "Assisted" means on your own or at the mercy of people scattered across the globe, working from home. I am currently on hold (again), and having to run through the script again. This is horrible. Does anyone have a way to fix this?
Any recommendations for a new payroll service?
