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Level 1

Filing 2018 W-2s Early

We have closed our business and I'd like to finalize my payroll for the year. The 2018 W-2/W-3 is showing as not available yet. Is there a way to get that update so I can cancel my payroll subscription and save my $500? 

3 Comments
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QuickBooks Team

Filing 2018 W-2s Early

Hello @aarmitage.

 

Thank you for reaching out to the Community for assistance. 

 

I'll be happy to explain how to cancel your payroll account since your business has been closed. 

 

During the cancellation process, you will be asked if your end of year taxes need to be filed. Make sure you select the appropriate option so that your W2s and other end of the year taxes are filed properly for you. 

 

To complete this process, please contact support here. A Customer Service representative will be able to help you through this process to ensure everything is completed the way you would like.

 

If you have any other questions, please don't hesitate to reach out. I'll be here to help.

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Level 1

Filing 2018 W-2s Early

This is not what I was told when my business closed and I did not renew my payroll account when it expired in September. I was W2 capability would be available in December at which time I could opt to activate my payroll account in order to process W2's. Then I would cancel again for the final time. Please tell me what the correct process is?

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QuickBooks Team

Filing 2018 W-2s Early

Hi there, aarmitage.

 

Thanks for getting back to us. We're sad to let you go but allow me to help and provide some options on how to cancel you service. 

 

In this case, since you still need to process W2 form for the month of December, you can activate your payroll in a monthly subscription and once you're no longer need it, you can cancel it anytime. 

 

To cancel your payroll service, here's how:

  1. At the top menu bar, click Employees
  2. Go to My Payroll Service.
  3. Select Account/Billing Information.
  4. Provide you Intuit login information.
  5. The Account Maintenance page will open.
  6. In the Service information section, click the Cancel link. 
  7. Proceed with the process to cancel your payroll service.

For additional reference, you can check this article: Cancel Standard, Enhanced, or Basic payroll service.

 

To further assist you on how to activate your service, I recommend calling our QuickBooks Desktop Support Team. They have additional tools to pull up your account and active your subscription in a monthly basis and cancel the auto-renewal after. 

 

Here's how you can contact our support: 

  1. Click this link: https://payroll.intuit.com/support/contact/?infosrc=qs&service=16.
  2. Select your payroll subscription.
  3. Choose Payroll for the topic.
  4. Click View Contact Info to get the phone number. 

That's it! Please let me know if you have other questions about cancelling your service. I'm always here to help you out. 

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