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Jese930
Level 1

Find a replacement for Quickbooks

Quickbooks online now doesn't allow the sales managers role to time track anymore. I have given them hours on the phone to fix this issue, and their "back team" only to have it unresolved.

 

Has anyone heard of an alternative to Quickbooks online they're considering?? 

 

 

2 Comments 2
Fiat Lux - ASIA
Level 15

Find a replacement for Quickbooks

Why don't you consider using a time tracking app to integrate with QBO? Or do you prefer to convert your data completely to another accounting app and purchase a 3rd party conversion service?

Rose-A
Moderator

Find a replacement for Quickbooks

It's great to have you here in the Community, Jese930.

 

Time tracking with the sales manager role is not available in QuickBooks Online. This type of role is unable to receive payments or create weekly timesheets.

 

While this isn't available, you can submit your feedback to our product developer to make the program better. Here's how:

 

  1. Go to the Gear icon at the upper right and select Feedback under Profile.
  2. Enter your comments or product suggestions. You can also attach a screenshot or file to combine them all.
  3. Click Next.
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  4. You'll be provided a list of suggested help articles related to your comments. You can read through them or choose Skip and send message.
  5. Select the appropriate category from the drop-down menu.
  6. Tap Send message.

 

I'll be sharing with you this article: Add and manage custom roles in QuickBooks Online Advanced. This will give us information on what the sales manager role can and cannot do, as well as what other user roles you can create.

 

I want to be your main point of contact, so please let me know if you have any other concerns or questions, Jese930. Please know I'm ready to assist further. Have a good one.

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