The error occurs because of the category you choose for the payment, @kahrejsa. Make sure to select an expense account instead of Payroll which is an Account Receivable (A/R) account.
If you're going to pay your contractors today, you can use this link to guide you on how to create paper checks to pay your suppliers as an alternative. It includes a video for visual reference.
However, if the account is selected as an expense account, I recommend contacting our Live support team. Our payroll experts have all the necessary tools to sync your payroll effectively. They can also arrange a screen-sharing session and provide more specialized assistance.
Here's how you can reach them:
- Head to the Help menu, then click Contact Us.
- Enter your payroll concern in the box provided and hit Continue.
- Choose the Chat or Callback option.
For QBO Plus, Essentials, and Simple Start users seeking assistance, our dedicated support team is available Monday through Friday, from 6:00 AM to 6:00 PM Pacific Time. Additionally, we offer support on Saturdays from 6:00 AM to 3:00 PM Pacific Time to address your needs.
If you are a QuickBooks Online Advanced subscriber, you benefit from access to our support team any time, any day.
If you need further assistance in determining the correct expense account or have any questions about how to categorize your payments, please don't hesitate to reach out.
