We can perform a troubleshooting process and ensure you're using the correct link when logging in to our Gusto account, Craig. Let's get into the details.
QuickBooks sometimes experiences unexpected behaviors, like some functionalities aren't working as expected, like reconnecting to your Gusto account due to excessive cached files in your browser that cause unexpected behaviors while using the program. Let's perform the basic troubleshooting steps to fix it.
First, restart your browser. Then, log in to your account in a private browser. You can use these keyboard shortcuts to launch a new private window:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
If it fixes the issue, go back to the regular browser and clear the cache. Doing this will eliminate outdated files or data that cause system issues and glitches when using the program. Otherwise, you can use another supported browser.
If the issue persists, I suggest contacting the Gusto support team to verify if there's ongoing maintenance. Otherwise, you can reach out to our Live Support Team so they can investigate further.
Furthermore, I'm leaving this article for future reference on running several payroll reports to view information about your business and employees in QuickBooks: Run payroll reports.
Should you encounter any issues or have questions about connecting your third-party app to QuickBooks, Craig? Please don't hesitate to reach out. We're here to assist and ensure your experience is smooth and successful.
