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lloyd8
Level 1

Has anyone had issues exporting payroll data? My export option has been missing for 2 weeks and engineering is supposedly working on it, but still no fix.

 
1 Comment 1
JenoP
Moderator

Has anyone had issues exporting payroll data? My export option has been missing for 2 weeks and engineering is supposedly working on it, but still no fix.

I can see a coupe of customers who are getting the same experience when exporting data from IOP to QBO, lloyd8.

 

Because of this, our engineers have initiated an investigation to determine what's causing the issue and resolve it as well. 

 

I would also recommend reaching out to our payroll support team so they can add you to the list of affected customers. We will be sending email notifications to everyone on the list as soon as the issue is resolved. 

 

Here's how:

 

  • Intuit Online Payroll - You must be logged into Intuit Online Payroll to use the new Contact Us link. If the link doesn't work for you, fill out this form to chat with an expert.
  • Intuit Full Service Payroll - You must be logged into Intuit Full Service Payroll to use the new Contact Us link. If the link doesn't work for you, fill out this form to chat with an expert.

 

There's also a phone number you can all in this article: Contact Payroll Support.

 

Let me share one more payroll-related article in case you need an additional reference: Get Started with QuickBooks Online Payroll.

 

Feel free to always visit the Community if you need anything else. We'd be glad to jump right back and help you again.

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