That's not the experience we want you to have, Adolfo. Allow me to provide some information on dealing with inaccurate scheduled payments in QuickBooks Online (QBO).
If you're referring to a scheduled payment with QuickBooks Bill Pay, we can have the option to cancel the scheduled payment in QBO. Please note that we can only cancel the scheduled payment before midnight of the withdrawal date acknowledged in the confirmation email sent to you after you schedule a Bill Payment. To proceed in canceling a scheduled payment, here's how:
- Sign in to your QBO account.
- Go to the Expenses tab, then select Bills.
- Click Show Bill Pay Payments.
- From the list, select the scheduled bill payment. Then click View Details.
- Click Cancel this Payment.
For more guidance, please refer to this article: Learn about QuickBooks Bill Pay.
However, you can follow these steps if you're referring to a recurring transaction like a scheduled bill payment. Here's how to pause or delete the payment in QBO:
- Log in to your QBO account.
- Go to the Gear icon.
- Under the Lists column, select Recurring Transactions.
- Locate the scheduled payment, and click Edit dropdown.
- Select Pause if you want to review this transaction further with the IL Department, or click Delete.
Furthermore, this article can be helpful if you want to learn how to manage automatic matching with your QBO transactions: Automatically match QBO product transactions.
Should you need further assistance with scheduled payments or other QuickBooks-related queries, don't hesitate to leave a comment below. I'll be glad to assist. Take care.
