Hi - my payroll overview screen shows up blank. I can't see any of the dashboard, just the left sidebar and menu options. chat didn't help - can anyone solve?

The countless time contacting support ends here, smalad. I'm determined to help you resolve the Payroll Overview screen issue.

Getting a blank screen on the Payroll Overview is oftentimes caused by a browser-related issue. The stored cache can affect the performance of QuickBooks Online, which can cause unexpected behavior.

To resolve this, I'd suggest logging in to your QuickBooks Online account via a private window. This doesn't use the existing cache files, which makes it a good place to determine if there's an issue with the browser. 

Here are the keyboard shortcuts: 

• Safari: Command + Shift + N 
• Google Chrome: CTRL + Shift + N
• Mozilla Firefox or Microsoft Edge: CTRL + Shift + P 

Once signed, view the Payroll Overview screen. If you're able to see the details, I'd recommend clearing the browser's cache. This removes its stored cache to ensure QuickBooks will perform efficiently.

If private browsing doesn't work, I'd recommend using different supported browsers. They'll provide you the best and most secure experience with QuickBooks Online.

Additionally, I encourage running payroll reports in QuickBooks Online. This helps you view useful information about your business and employees. You can also customize the reports to filter the details that matter to you. Then, memorize them to save the current customized settings.

Please come back and keep us posted on your progress in resolving this blank screen issue. It's my priority to ensure you're able to view the details you need.

Hi - actually it doesn't help.   For clarity before I even 'chatted' with support - i cleared all cache and history, i also used Chrome (which i never use) vs. Safari.  For good measure I also logged in with another computer - that I never go to intuit with and same issue.  And, if that wasn't enough to prove it's a bug - i have no issues with my other payroll account with Quickbooks - just this one.   I have tried everything I can do, and am not getting anywhere.

Actually, this doesn't help.  Before I outreached via chat, I: (a) cleared cache/history (b) didn't work, so tried using a different browser altogether - Chrome vs. Safari (c) i logged on from another PC that I have never used to access payroll (d) finally - my other quickbook payroll account has NO ISSUES.   So, i have done all the trouble shooting humanly possible.  Please understand there is a bug that needs to get fixed from your end.

Hello there, @smalad.

To fix this, I'd recommend getting in touch with our Customer Support Team again. This way, they can pull up your account securely and help check the cause of the issue.

Need help performing any payroll tasks, click here to access our self-help articles. These resources will guide you on how to accomplish each payroll process. Choose the topic to view the complete guide.

Keep in touch if you have other concerns or questions about QuickBooks. I’ll get back to answer them for you.