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billing38
Level 2

Holiday pay is not calculating correctly. Currently when you use Holiday pay the system is adding an extra .10 to that persons salary when it shouldn't be.

Holiday pay is not calculating correctly. Currently when you use Holiday pay the system is adding an extra .10 to that persons salary when it shouldn't be. I have addressed this  support over a week ago and still no resolution. After a series of technical issue that have been happening while setting up payroll that took over a month to get resolved and now this. It is starting to become clear that QBO doesn't care about its customers. Glaring technical issues like this should takes weeks to get resolved.
4 Comments 4
Michelle_b
QuickBooks Team

Holiday pay is not calculating correctly. Currently when you use Holiday pay the system is adding an extra .10 to that persons salary when it shouldn't be.

We value your time doing business with us, @billing38.

 

This has been reported as an ongoing issue with an investigation number INV-39511Our engineers are currently working to determine the problem and fix it as well. As a workaround, you can suggest to our live agent for a correction for that affected paychecks.

 

And also, I recommend contacting our QuickBooks Online Support Team. We need to ask for your contact information and add you to the list of affected users. After that, you'll receive email updates about the investigation's status and its fix.

 

Let me guide you on how. 

 

  1. Go to the Help menu at the upper right, select Contact Us.
  2. Enter your concern, then click Let’s talk.
  3. Select either Get a callback or Start messaging.
  4. Type in your contact information.
  5. Choose either Confirm my call or Send a message, then hit Confirm my call. 

contact us.PNG

Thanks for your patience and understanding. Let me know if you need anything else. We're always here to answer your question and help you sort it out.

billing38
Level 2

Holiday pay is not calculating correctly. Currently when you use Holiday pay the system is adding an extra .10 to that persons salary when it shouldn't be.

I believe I am already associated with said investigation. This is more of a problem because it has gone unfixed for over a week. 

billing38
Level 2

Holiday pay is not calculating correctly. Currently when you use Holiday pay the system is adding an extra .10 to that persons salary when it shouldn't be.

Problem is still occurring but now instead of 0.10 it is adding an extra cent (0.01) unless it is 18 hours. My guess are there are other intervals that don't have the issue as well but 16 hours and most other hours including 0.01 of an hour still add an extra cent.

RenjolynC
QuickBooks Team

Holiday pay is not calculating correctly. Currently when you use Holiday pay the system is adding an extra .10 to that persons salary when it shouldn't be.

Thank you for sharing your additional observation about this issue, billing38.

 

Sharing this information to our engineers can help their investigation. You can do this by reaching out to our Customer Care Team. Please refer to the steps provided by Michelle_b.

 

 

While we don't have a workaround, I'll make sure to keep an eye on this issue, and we'll let you know once there are any updates.

 

Feel free to get back to us if you have any additional questions or concerns. 

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