Thank you for joining here in the Community space, @keithtell. Rest assured, we will promptly address this concern to ensure the feature functions properly.
We recognize the importance of efficiently utilizing the program without any difficulties. Occasionally, QuickBooks may exhibit unusual behavior due to browser-related issues. In such cases, you can resolve the problem by following some basic troubleshooting procedures.
Let's perform some troubleshooting steps to fix this. It could be that the stored cache and cookies are the reason why you encounter unexpected browser-related crashes. To isolate this issue, let's start accessing your account using a different browser or enabling private browsing mode.
You can use the shortcut keys below:
- Safari: Command + Shift + N
- Google Chrome: CTRL + Shift + N
- Mozilla Firefox or Microsoft Edge: CTRL + Shift + H
If it works, return to your regular browser and clear your browser's history to start afresh. We also suggest using a different supported browser because the QuickBooks version you're utilizing now may have a temporary malfunction.
Furthermore, you can visit this article to give a comprehensive list of reports and an overview of what data they display: Run payroll reports.
Keep me posted if you have questions or concerns about managing Journal Entry in QBO. I'll be here to lend a helping hand. Have a great day ahead!
