How can I file formal complaint?

Welcome to the Community forum, @Elbee27.

I can see the challenges this has put you through. It isn't easy when you can't continue with your business-related transactions and wasn't given a permanent fix. No worries, I'm here to make certain that your concern is handled properly.

However, I'd be happy to offer more assistance before I direct you to them. Would you mind sharing with me the specific issue you're encountering with QuickBooks Online? Any extra information will be really appreciated so I can respond with a precise answer.

I also recommend contacting our Customer Care Support team if you want an in-depth investigation of your issue. This way, they'll be able to look at your account in a safe manner and find the root cause of the issue you're having right now.

Here's how you can connect to them:

1. Go to Help.
2. Enter the description of the issue then click on Contact us.
3. Click Let's talk.
4. Select Start a chat or Get the number.

Be sure to check on their support hours to be assisted on time.

Additionally, to stay current with QuickBooks news and the latest enhancements, I recommend checking out our blog: QuickBooks Blog.

I'll be keeping an eye out for your reply and as always, you can get back here in the Community if you need further assistance with regard to QuickBooks. Take care and have a great day ahead.

My client was forced to switch from Intuit Full Service Online Payroll to QBO Payroll. 

Be sure you get in writing what is included! Intuit did not make an equal transition. Additionally, they have made a tremendous amount of mistakes that linger in the notifications - after hours of communication with the QBO team.  They refuse to fix issues they have caused {as we have seen others complain of}. 

Buyer beware because switching companies is a cumbersome procedure.

There is no responsibility or interest taken by the corporate team. There are no longer phone numbers to reach the "president's" office. The subscription costs are increasing and the services are decreasing. 

I wish I didn't have to write this. I wish that Intuit provided the basic payroll services they are paid to provide.  I wish for the ProAdvisor fee they automatically charge my credit card, annually, that they would provide at least the same service they offered in 2001 when I paid my first payment.  Instead, the cost has tripled and the service has been disappointedly dialed back.