How can I fix a code on box 12 of W2 in QBO enhanced payroll. Client marked plan as 401k (d on W2) when it was a simple plan (s on w2)

Thanks for joining us here, Carolyn.

We'd want to make sure that the amounts in your W-2 Forms are in the correct boxes before sending them out.

Our Payroll Support Team can access your account and help with your payroll corrections. Here's how to reach out to them:

1. Open this link: https://payroll.intuit.com/support/contact/?infosrc=qs&service=64.
2. Look for QuickBooks Online Payroll.

We're always here if you have other questions when working with your tax forms. Thanks for dropping by. 

But your payroll support team does not leave my case numbers open in order to correct the issue. 

And

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@JenoP wrote:

Thanks for joining us here, Carolyn.

 

We'd want to make sure that the amounts in your W-2 Forms are in the correct boxes before sending them out.

 

Our Payroll Support Team can access your account and help with your payroll corrections. Here's how to reach out to them:

 

1. Open this link: https://payroll.intuit.com/support/contact/?infosrc=qs&service=64.
2. Look for QuickBooks Online Payroll.

We're always here if you have other questions when working with your tax forms. Thanks for dropping by. 

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now they say it will be 21 - 24 days before they will get to it. I started this process three weeks ago.