How can I make the correct team reply to me?

dchen16 · ‎June 20, 2022

I open case to correct the W2 from more 60 days.

However, there is no any update and I am worry about it.

Because we are waitting for the new W2 to file the return.

I have contacted them by email for many times but no one reply to me, this is very frustrations

I also came to chat and asked them help to to see the progress but they just told to me rest assured, they will reply me within 60 days.

However, the reality is it has been more than 60 days, I still don't know if someone handle my case?

Why it is so difficult to ask the correction team to reply to me?

I just want to know the progress because it is very import to me.

How can I make the QB to reply my case?

MariaSoledadG · ‎June 21, 2022

I'm here to make sure that everything is taken care of, dchen16.

I know how you want to correct your W-2 form as soon as possible. We already have endorsed this concern to a higher tier and they already have this escalated. Once there's an update, our corrections teams will reach out to you to let you know of the progress. Thank you for your patience. Rest assured we'll do the necessary actions so you'll be able to work with your payroll again.

Moreover, you might want to take a closer look at your business and payroll information. You can do this by viewing payroll reports. Learn from this article for your guide: Run Payroll Reports In QuickBooks Online Payroll.

Let me know if you have any other issues aside from your W2s. I'll always be right here to assist you.

View solution in original post

MariaSoledadG · ‎June 21, 2022

I'm here to make sure that everything is taken care of, dchen16.

I know how you want to correct your W-2 form as soon as possible. We already have endorsed this concern to a higher tier and they already have this escalated. Once there's an update, our corrections teams will reach out to you to let you know of the progress. Thank you for your patience. Rest assured we'll do the necessary actions so you'll be able to work with your payroll again.

Moreover, you might want to take a closer look at your business and payroll information. You can do this by viewing payroll reports. Learn from this article for your guide: Run Payroll Reports In QuickBooks Online Payroll.

Let me know if you have any other issues aside from your W2s. I'll always be right here to assist you.

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How can I make the correct team reply to me?

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