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Best answer May 01, 2022
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Hello, TryToUse.
You're in the right track in editing the employee's pay schedule. I'll dig a little deeper and lay down the solutions to see what's preventing you from editing the schedule.
A cache-related issue is likely preventing you from editing the employee's pay schedule. In this case, we can confirm it by using an incognito or private window:
- Chrome or Edge: Ctrl + Shift + N.
- Firefox: Ctrl + Shift + P.
- Safari (for new versions): hold down Command + Shift + N.
Log in to your QuickBooks Online account, then change the employee's pay schedule again. When you're able to do so, go back to the regular browser and clear the cache. This will remove the webpage data that's causing the issue.
We can also use another supported browser to change the employee's schedule.
Alternatively, we use the Add new option from the pay schedule instead.
On the How often do you pay section, click the drop-down menu, then select Add new. Set it to Every other Friday and add other options if needed.
If you'd like to see what else you can do with the pay schedules, we can take a look at this article: Set up and manage payroll schedules.
Want to run payroll reports to see the current year-to-date data of your employees? We have an article that'll help us familiarize what reports can use: Run payroll reports.
I'd like to work with you again if you have more questions about managing your employees. Do you have more questions about your payroll or managing your books in QuickBooks? Let me know and I'll lay down some guides. Hoping to see you again soon.
