How do I have only "in progress" projects visible for clock in with quickbooks time? Completed projects still show up and make it hard to find the correct project

Hi there,  usertheoeshop.

I'm here to ensure you're able to locate the correct project in QuickBooks Online. To do this, let's customize the filter on your Project list to show the In progress projects only.

Here's how:

1. Go to the Projects menu.
2. Click the drop-down arrow for All statuses.
3. Choose In progress.

For visual reference, I've added a screenshot below:

Moreover, learn more about how projects work in QuickBooks Online. This helps you manage your customers' projects well and maximize your profitability.

You can also use progress invoicing to create multiple invoices from a single estimate. Instead of asking for full payment at the beginning, you can invoice for partial payments throughout the project.

Do let us know by clicking the Reply button if you have other questions or concerns about the Project feature. I'm here to help you out.

Hi usertheoeshop,

Hope you’re doing great. I wanted to see how everything is going about finding the correct project in QuickBooks Online. Was it successful? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead!

I have the exact same question. To clarify within QBO, it is easy to filter to only show projects in progress, but the question is about QB-Time, not QBO. 

In QB-Time, every project active, cancelled and completed shows up in the Timeclock selection.  Yes I understand we can manually go into Manage clients and modify the Assigned to but that is super tedious when they should be linked / synced.  If a project in QBO changes to Cancelled or Completed then QB Time should automatically unassign those projects from the employees.

Thanks for joining this thread, @BrianFES.

I see the importance of having projects automatically sync the changes you made in QuickBooks Online to QuickBooks Time. However, we need to manually edit the Assigned to field by going to the Manage clients section.

Rest assured that our product engineers are continuously working on rolling out enhancements based on our customer's requests.

Moreover, let me attach this link to help you set up and use projects in QuickBooks Time. Establishing time estimates helps track the progress made on a project. You can also break your estimates down by individual tasks, or keep it simple with total hours.

As always, enter a reply below if you have other questions about projects in QuickBooks Time. I'll be around to help you again. Keep safe!

This problem was fixed until recently. When choosing a customer to clock in under in QuickBooks Time, it is again showing all of the projects that are under that customer, instead of only "in progress" projects. I hope that this can be fixed again?

Helping you fix this unusual behavior is my priority, usertheoeshop.

The system should only generate in-progress projects when choosing a customer to clock in. Since all projects are showing on your end, we can perform a few steps to isolate this behavior. Here's how:

• Use a private browser when singing in to your TSheets account.
• Clear cache and cookies to fix issues.
• Use other supported browsers. You can visit our System reequipments article.

If the same thing happens, we can archive the completed projects. To do this, you can follow the steps below. Please keep in mind that deleting projects doesn't completely remove them from the system for backtracking purposes. 
 

1. Log in to your QuickBooks Time account.
2. Select Projects. 
3. Click the project you need to delete.
4. Click status drop-down arrow and select Deleted.

I've gathered a few articles for reference with tracking hours and managing your employee's timesheet:

• Track and manage QuickBooks Time in QuickBooks Online. 
• Export QuickBooks Time timesheet data.

Visit again if you have any other concerns about QuickBooks Time. I'll be right here to help. 

I tried clearing the cache, it didn't work for me. I tried deleting a project and it seems to be gone completely. It doesn't show up in any of the 3 categories, in progress, completed or deleted. Maybe it helps to know that the problem is isn't for only one device, but for my PC, our kiosk tablet, and everyone's phone. Please advise

I appreciate your effort in performing the troubleshooting steps shared by my peer above, usertheoe. Let me make it up to you by ensuring you get the best help available so this gets sorted out immediately.

Since the issue persists after using different devices and browsers, I recommend contacting our Technical Support Team since the Community is a public forum, and we'll need to collect some personal information to pull up your account. They'll be able to perform a screen-sharing session to investigate this behavior further.

You can visit this article to check their business hours, so you'll know a support representative is always available when you contact them: Contact QuickBooks Time Support.

Additionally, you can visit these articles to learn more details about permissions and company settings:

• Team Member Settings and Permissions in QuickBooks Time
• About QuickBooks Time Company Settings

I'm always around to lend a hand if you need more help managing your data or anything else related to QuickBooks. Take care and stay safe always!