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thewhitway
Level 1

How do I make adjustments in my Quickbooks Online account to reflect the amended 941 forms filed for Employee Retention Tax Credit?

I understand Quickbooks Online doesn't support modifying 941 forms. However, if I file 941-X how can I adjust my accounts in Quickbooks online to show these changes?
2 Comments 2
JasroV
QuickBooks Team

How do I make adjustments in my Quickbooks Online account to reflect the amended 941 forms filed for Employee Retention Tax Credit?

I appreciate you for sharing the details of your concern with me, @thewhitway.

 

Let me direct you to our Support team so this gets taken care of. They have the proper tools to securely check your account and guide you through the details on how to adjust your accounts correct those changes.

 

Here’s how to reach out to them in your QuickBooks Online (QBO) account: 

 

  1. Go to the (?) Help icon.
  2. Select the Search tab.
  3. Click Contact Us.
  4. Enter a brief discussion of your concern and click Continue.
  5. Select either Chat with us (if you preferred messaging) or Give us a call.

 

You can also read this article for more details and ensure to review their Support hours to know when agents are available: QuickBooks Online Support.

 

Once everything is all set, you might want to check this article that can guide you in filing your quarterly tax form seamlessly in the future: File quarterly tax forms.

 

Tag me in your reply if you have any other concerns or questions about managing your 941 or regarding your account. I’m always around ready to help you. Have a good one and keep safe. 

thewhitway
Level 1

How do I make adjustments in my Quickbooks Online account to reflect the amended 941 forms filed for Employee Retention Tax Credit?

Thank you. I will call support again. After 40 minute the other day with payroll support we were unable to come up with a solution. 

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