Good morning, @9130351862285956.
Thanks for reaching back out and clarifying the problem for us.
If the steps that my colleague provided didn't work, or your missing a particular instruction, then I suggest getting in touch with our Customer Support Team for more assistance on this. They have a screen share tool to walk you through some additional steps. Here's how:
- Go to the Help icon in the top right-hand corner.
- Tap the Contact Us button.
- Enter your question and hit Let's talk.
- Scroll down and select to Get a callback.
It's that easy!
Feel free to let us know how the call went. It's my priority that you get taken care of today. Have a wonderful day!
