Let's clarify the situation to ensure that your payment reversal is handled successfully, K-kelly.
If the reversal has been completed but you want to cancel it, your employee or contractor can dispute the reversal within 60 days. However, once a reversal is disputed and the funds have been returned, Intuit reserves the right to debit your company's bank account for the disputed amount.
With this, I recommend reaching out to our QuickBooks Payroll Live Support team, as they have the necessary tools to assist you better with your payment reversal request. Here's how:
- Log in to your QuickBooks Online account.
- Click on the (?) Help icon.
- Use the QB Assistant by typing in your question or topic; it will offer solutions. Alternatively, you can use the Search tab to type in a keyword or topic of interest. This will provide you with a selection of related articles.
- If you still need assistance, click on Contact Us to connect with an expert. Please note you must input a question or search for an article before the Contact Us option becomes available.
If you want to know what will happen or what to do next after a reversal, whether successful or unsuccessful, refer to Step 3 in this article: Check the result of the reversal request.
If you need to make changes to a paycheck or cancel your payroll run in the future, you can find guidelines in this article: Edit, delete, or void employee paychecks.
If you mean anything else or have additional questions regarding reversal payment in QuickBooks, leave a comment below, and I'll be sure to respond quickly. Stay safe.
