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talentzinc2010
Level 2

How do I submit payroll corrections?

The customer service reps have no idea. Everytime you call they take minimum 1-hour to answer a simple question. I need to move some hours from 1 pay-type to another.
3 Comments 3
katherinejoyceO
QuickBooks Team

How do I submit payroll corrections?

Hello there, @talentzinc2010

 

Thanks for sharing your concerns today. I'm happy to share some steps in correcting your payroll. 

 

In QuickBooks, you have the option to delete and recreate the paycheck if you've created it manually. 

 

Here's how: 

 

  1. Go to the Workers menu, then choose Employees.
  2. Select Paycheck List below Run Payroll.
  3. Change the date range then select the paychecks you want to delete.
  4. Select Delete, then mark the checkbox to confirm the deletion.
  5. Select Delete Paycheck

 

On the other hand, deleting payroll made through direct deposit checks isn't an option. In this care, I'd recommend contacting our Payroll Care team for further payroll correction assistance. 

 

After that, you may now recreate the paycheck and enter all the information correctly. 

 

Here's the link to learn more about the supported pay types and deductions explained.

 

Let me know how it goes for you so I can help you again with your payroll concerns. Take care!

 

talentzinc2010
Level 2

How do I submit payroll corrections?

This reply doesn't help at all.

When I contacted by phone, all they could do is send request to payroll correction team to contact me. The rep didn't even know how they will contact me or what would be the ETA.

Lot of time wasted for such a small and straight forward thing.

talentzinc2010
Level 2

How do I submit payroll corrections?

This doesn't help. I already contacted customer service. All the rep could do was send message to the payroll correction team to contact me. She didn't even know how they will contact me or by when.

Sheer waste of time for a simple thing like moving hours from one paytype to another.

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