HOW MY EMPLOYEES CAN SET UP QUICKBOOKS IN BOTH OUR COMPANIES

I understand the urgency to get this resolved so you can start paying the employee from the second QuickBooks Online account, anowak.

A single employee account can be used for multiple QBO companies. To provide the right next steps, can you tell us exactly what happens when the employee tries signing up for the second company account? Providing those specifics will help me pinpoint where the process is getting stuck.

Please reply with those details when you have a moment, anowak. Getting the employee connected properly is crucial, so I want to make sure I have the full context to provide tailored troubleshooting advice. 

I decided to try it out myself as an employee and was able to sign up with the 1st company but not the 2nd; however, I tried a few hours later to sign into the 2nd company and it was successful!

We are still having issues but they are all different.  Some are able to sign in with both companies under 1 user ID.  Others are still not able to because it states they need a different email for the 2nd company.  Many are getting the following message:  LOOKS LIKE YOU DON'T HAVE WORKFORCE.  I have double checked and triple checked and the ones that receive that message are set up just like the other ones.  

Thank you for providing additional details about the issue you're facing with setting up your employees in QuickBooks Online (QBO), @anowak. I understand the challenges you're experiencing, and I'm here to share information on solving them.

As multiple employees have different issues, please send the invite again to those affected.

If the same issue happens, I recommend contacting our support team so they can fix the routing profiles of your employees. 

To reach a live representative, here's how:

1. Log in to your QuickBooks Online Company.
2. Click on the Help button at the top of the page.
3. Choose the Search tab, then click Contact us.
4. Type in your concern, and click Continue.
5. Under Callback, click Have us call you button. This will route you to enter your details.
6. After that, select Get a call.
7. You will now be added to the queue and wait for us to call you.

Alternatively, you can check this article containing our support hours and a phone number you can call: QuickBooks Online Support.

Additionally, you can also print or reprint paychecks and paystubs in QBO.

Please let me know if you require further assistance managing your QBO employees. I'm here to help. Have a great day ahead!

Having same issue here. The problem lies in the employee setup when it asks for an email for the employee. If you enter the same email that employee already has as email in one of the other companies it will not let you enter it in. You need to allow same email for any company to fix this issue.

Hello, fahque. I recognize that the importance of having the employee switch between companies when logging into their Workforce account. 

I'm here to guide you through the troubleshooting steps we can take for now to get past the issue of QuickBooks not allowing using the same employee email address listed under another company.

QuickBooks Online (QBO) allows you to use the same email address for an employee already listed under another company which would enable the employee to switch between companies in Workforce as in the screenshot below.

To provide a more accurate solution, could you please provide any specific message prompt that you encountered during the employee setup process?

For now, I'd recommend signing in to your QuickBooks Online (QBO) account through your browser's incognito mode, as this could be a temporary browser problem. Here are the keyboard shortcut keys to enter into your browser's incognito:

• Google Chrome: Ctrl + Shift + N
• Microsoft Edge: Ctrl + Shift + N
• Firefox: Ctrl + Shift + N
• Safari: Shift + ⌘ + N

Once signed in, invite your employees once more. You can refer to these articles for the detailed steps:

• Invite your employees to QuickBooks Workforce to see pay stubs, W-2s and more if you use QuickBooks ...
• Resend an invitation to QuickBooks Workforce to view their pay stubs and W-2s

If this works, proceed to clear your browser's cache. This process will fix browser-specific issues and avoid them in the future.

When this is resolved, I'm adding this article about setting up your employees' payroll schedule in QBO: Set up and manage payroll schedules.

Let us know if you have updating about inviting your employees' to QBO. We're here in the Community to provide ongoing support.

Sorry I didn't realize this was a QBO question.

I'm helping a client with their "QB Desktop" payrolls and getting this issue when setting up employees in QB Desktop.

We appreciate the prompt response and for clarifying your QuickBooks product, fahque. I'm here to provide further details about setting up employees in multiple QuickBooks Desktop (QBDT) company.

QuickBooks Desktop (QBDT) restricts the use of the same email address for an employee across multiple company files to ensure data privacy and security. Each company file contains sensitive information accessible only to authorized users. This restriction may be causing the issues your client is encountering while setting up their employees.

As a workaround, they'll need to use different emails for the employee in each company file to ensure they are successfully added.

Additionally, you can customize your payroll report to generate a report based on your preferences.

Let us know if you have other concerns in setting up an employee for your multiple companies in QBDT. We're here to help you in any way we can.