How to correct a missing pay rate, when under the employee payroll account it shows she is hourly?

Hi there, Amy.

The prompt you are seeing while approving time could be due to the incomplete payroll settings in your QuickBooks Time. Ensure that your employee's pay type is set to Regular Pay.

To update the settings in the Payroll Item Mapping Tool within QuickBooks Time, follow these steps:
  

1. Go to All Apps and select Time.
2. Click Go to Classic QuickBooks Time.
3. In the upper-right corner, click the QuickBooks Payroll icon.
4. From the dropdown menu, select Preferences.
5. Open the Payroll Item Mapping Tool.
6. Choose an employee, then select Regular Pay from the Regular dropdown.
    

If you have follow-up questions, don’t hesitate to click the Reply button below.

When I go to the Payroll Item Mapping Tool and select the Employee in question, there is no option to select Regular Pay for him. All my other employees have the options...it's just this one employee. I cannot choose Regular Pay, Overtime Pay, or Holiday Pay for him.  

Hello there, @JohnDWess.

In QuickBooks Online Payroll (QBO Payroll), the Mapping Tool can work with pay types that are already included in the employee's payroll profile.

If any pay types are missing in QBO Payroll, you'll need to add them first. Once the pay types are added, the Mapping Tool will display those options.

Here's how to do it:

1. Go to Payroll.
2. Select Employees.
3. Click Edit next to Pay types.
4. Ensure that Regular Pay, Overtime, and Holiday are selected.
5. Save your changes when you’re done.

After verifying the pay types in QBO Payroll, log in to QuickBooks Time to view those changes. You can also refresh the Payroll Item Mapping Tool or log out and log back in to see if the options appear.

You can also find detailed steps about the process in this article: Map QuickBooks Payroll items in QuickBooks Time.

If you have any further questions about QuickBooks, please feel free to reach out through this thread.

Yeah, the Payroll Types are there and are applied to all my employees. However, in the Payroll Item Mapping Tool...I cannot choose a Regular (Hourly), Overtime, or Holiday type for this one employee.

Additional screenshot showing Payroll Item Mapping Tool dropdown choices...

I appreciate the screenshot you've provided, JohnDWess. Let me chime in on this thread to help with your missing pay types in the QuickBooks Mapping Tool.

First, ensure that the specific employee has both a pay type assigned and a pay rate set up in the Employee settings. Here's how you can do that:

1. Go to Payroll, click Employees.
2. Select the employee, then check the Base pay and the Additional Pay types.
3. Ensure that the pay type assigned is active and has a rate.
   

After confirming this, verify that the pay type is active in QuickBooks Payroll. Then, sync these changes in classic QuickBooks Time.

Here's how:

1. Go to classic QuickBooks Time.
2. Click the QuickBooks Payroll icon.
3. Hit Import and wait for QuickBooks to sync.
   
4. Once done, recheck the Payroll Item Mapping Tool.

Return to this post if you have other questions or concerns.