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Apples521
Level 2

How to correct tips paid to wrong employee

It was recently discovered that undistributed tips on one payroll in the past was paid to the wrong employee.  I'm sure the wrong employee will give back those tips, but how do I record that deposit of returned tips and correct both of their prior paychecks?  This happened in a prior quarter of this year and taxes have already been filed.

Solved
Best answer October 07, 2024

Best Answers
jeanbiverly_
QuickBooks Team

How to correct tips paid to wrong employee

Hey there, @Apples521. I’m glad you reached out for assistance with your employees’ paychecks. Let’s sort this out together.

 

It looks like you entered some incorrect additions on those paychecks and they’ve already been submitted. The best course of action is to connect with our support team, as adjusting filed paychecks is beyond your control. 

 

Here’s how you can get in touch:

 

  1. Log in to your QuickBooks Online (QBO) account.
  2. Click on the Help button and open the Search tab.
  3. Select Contact Us.
  4. Enter your question, then hit Continue.
  5. Choose a way to connect with us.

 

 

Our support hours are as follows:

 

  • QBO Payroll Core - Monday to Friday, 6 AM to 6 PM PT.
  • QBO Payroll Premium, Elite - available 24/7.

 

If you have any more questions or need further assistance, don’t hesitate to reach out again, @Apples521. I'm here to help. Have a fantastic day ahead!

View solution in original post

1 Comment 1
jeanbiverly_
QuickBooks Team

How to correct tips paid to wrong employee

Hey there, @Apples521. I’m glad you reached out for assistance with your employees’ paychecks. Let’s sort this out together.

 

It looks like you entered some incorrect additions on those paychecks and they’ve already been submitted. The best course of action is to connect with our support team, as adjusting filed paychecks is beyond your control. 

 

Here’s how you can get in touch:

 

  1. Log in to your QuickBooks Online (QBO) account.
  2. Click on the Help button and open the Search tab.
  3. Select Contact Us.
  4. Enter your question, then hit Continue.
  5. Choose a way to connect with us.

 

 

Our support hours are as follows:

 

  • QBO Payroll Core - Monday to Friday, 6 AM to 6 PM PT.
  • QBO Payroll Premium, Elite - available 24/7.

 

If you have any more questions or need further assistance, don’t hesitate to reach out again, @Apples521. I'm here to help. Have a fantastic day ahead!

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