Hi, Alex.
I'm here to help enable WorkForce (WF) access for the new employee with prior email used.
After sending an invite to an employee, the email address becomes associated with the WF account, and only the employee can make changes and update it. Removing the email address from the previous account's profile does not remove the association with the email address and the prior WF account.
To resolve this, I suggest re-enabling WF access from the old account and resending the invite from the new account's profile using the prior email. This way, your employee can Sign-in using the prior WF account credentials and switch between two WF accounts.
When this is resolved, I'm adding this reference in managing payroll schedules in QuickBooks Online Payroll as a future reference: Set up and manage payroll schedules.
Let us know about the situation if your employee is still not able to regain access to their account. We'll do our best to assist. Take care.
