How to stop Quickbooks payroll from charging for multistate payroll, when you only file in one state? Chat or messaging seems to no do any good.

Hi there, @mfdpaks.

If you don't need to file for other states, you can change or ensure that your employees are using the accurate work location. This way, the system will recognize that you're not filing taxes for the other states. If needed, you can update them by following these steps: 

Here's how:

1. Click Payroll from the sidebar menu, then go to the Employees tab.
2. Choose the appropriate employee.
3. Update the work location from the Employment section.
4. Save the changes.

For more tips about multistate employment, you can open this article: Set up employees and payroll taxes in a new state.

If you're still getting charges for multistate payroll, I'd recommend reaching out to our Support Team. This way, a live representative can look into your account securely and review the charges you're getting.

On the other hand, you can get more tips about paying and filing your state or payroll tax forms from this article: Pay and file payroll taxes and forms in Online Payroll.

Let me know if you have any other follow-up questions about the charges you're getting. I'm just a post away to help. Have a good one!

Thank you for your response but the work location is listed correctly as Kansas. That is the only location.  She lives in Missouri.

Pleased to see you here again, @mfdpaks.

Since the listed employee's work location is already correct, let me route you to the right support to further check this.

I suggest contacting our support team directly. They have the tools to check your account in a safe environment, and they can help stop charging your employee with tax.

Here's how to reach them:

1. Sign in to your QuickBooks Online company.
2. Proceed to Help (?).
3. Click Contact Us.
4. Enter your concern, then choose Let's talk.
5. Select Start a chat or Get a callback from the next available expert.

You can also utilize this link to know the available support hours: Contact Payroll Support.

I've added these articles to help you manage payroll taxes and forms in QuickBooks:

• Set up e-file and e-pay in Online Payroll
• Access payroll tax forms and tax payments

Fill me in if you have other questions about managing your employees. I'm always here to help. Stay safe always.