I am new to the feature but I can't get backups to work properly any one else with this problem?

Hi there, plhprod.

Are you using QuickBooks Online Advanced? The Finished At time will only have a data once the backup process is complete. If you don't see anything yet in that section, it means that QBO is still creating a backup copy of your account. 

Here's an article for more details: Back Up And Restore Your QuickBooks Online Advanced Company.

Let me know if you need anything else. 

Hi plhprod,

Hope you’re doing great. I wanted to see how everything is going about saving a backup copy of your account. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead!

Dear Jeno, yes I found my answer, thanks