Let's resolve this error together, @cassiejosbooks. This issue often occurs if the connection to our server is interrupted or corrupted. I'll guide you through some steps you can take to fix this.
Before proceeding, please ensure that the regular rate you enter is more than zero and less than 200,000. Additionally, ensure it should be entered in the correct format without any special characters or spaces.
If everything appears to be in order, I recommend accessing your company file using a private browsing window to prevent potential interruptions caused by corrupted cache files. This will not store cache files that cause an error message in your default browser.
You can utilize these keyboard shortcuts:
- Google Chrome: Press Ctrl + Shift + N
- Firefox: Press Ctrl + Shift + P
- Safari: Press Command + Shift + N
- Edge: Press Ctrl + Shift + N
If it works, clear your regular browser's cache to refresh the website's preferences. Also, make sure your browser is updated. Alternatively, using a different supported browser may also resolve the issue.
Moreover, it's a good idea to review your payroll details thoroughly. For guidance, please refer to this article: Run Payroll Reports.
Furthermore, you can explore QuickBooks Payroll to enhance your payroll processing capabilities. Features such as time tracking and faster direct deposits can benefit your business.
If you have any further questions or need assistance with managing payroll in QuickBooks Online, please reply to this message. I am here to help address your concerns.
