Greetings, @Northern.
Let me share some insights to cannot find the Customer Type field anywhere in QuickBooks Payroll Online.
It's also likely that the browser cache has been stored for a long period already. Which causes the browser to behave strangely. In the meantime, I suggest performing some basic troubleshooting steps. This way, we'll know if you're experiencing a browser-related issue.
To fix this, we can try signing in to your QBO account using a private browser or "incognito" mode. This can help your computer or device run more efficiently by preventing interference from extensions, plugins, or cookies. Here are the shortcut keys for these browsers:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Microsoft Edge: press Ctrl + Shift + N
- Safari: press Command + Shift + N
Clear your cache and refresh website preferences, which may cause issues with QBO.
Moreover, the Customer Type Field can be seen under the Additional Info Tile.
Here is a photo for your reference:
We'll share these articles for future help:
If you have any more questions or need further assistance regarding your Customer Type field in QuickBooks Online, please feel free to reach out. We're here to help you 24/7. Keep Safe!
