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thetargetincome
Level 1

I got charged for payroll? Im not using anything how do i get refund?

 
1 Comment 1
GianSeth_A
QuickBooks Team

I got charged for payroll? Im not using anything how do i get refund?

Every penny matters, and unrecognized charges should be promptly addressed, @thetargetincome. I'm here to guide you on how to verify the said amount.

 

Charges occur if a payroll service is activated or if you've subscribed to a specific plan. Since you've received a charge, you can use our "Look Up a Charge" feature to get more details about it or contact our support team for a clear explanation of the costs:

 

  1. Sign in to your QuickBooks Online company.
  2. Going to Help (?).
  3. Select Contact Us.
  4. Enter your concern, for example, then select Let's Talk.
  5. Choose a way to connect with us: Start a chat, get a callback, and Ask the Community.

Additionally, we have some article that you may find helpful. It provides information on how you can manage your billing account in QBO. You can access this resource through the following link:

 

If you have other questions about the charges, please do not hesitate to hit the reply, we're always here to help.

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