Your "talk to a human" option needs to have trained, knowledgeable folk. At this time you do not have those. Your useful humans are 3 levels away and the first and second line untrained name takers are useless. 

(Sorry this is a rant. Probably sounds like a childish q too)

Quickbooks is the worst company EVER. They make me cringe and In a bad mood when I think of them. They're liers, the talk in circles when answering your questions so you think you're losing your mind (happened on 4 different problems i had to call but, more than just 4 times)n won't get a manager for you to talk with. They even found out somebody had hacked our account and then didn't even tell us that someone got a loan with our name on our QuickBooks account. Then when people started scamming us in one person and stolen $4,000 from us they refused to even talk to us it was all our fault and wouldn't even acknowledge the fact that the money goes through them and that they should have been on this. No apparently we're supposed to be checking every day to make sure that it was our bank or whatever that was still logged into it was the stupidest thing ever for us to have to think of to do. Especially since they actually