I have a case number that is not resolved. I was told programer were working on it and I would get called back. How do get the follow up needed?`

Hello @Sails Call,

Currently, we have an on-going issue where users, like you, are unable to access the Workforce. Rest assured that we've already informed our engineering team and they're in all hands working to fix this as soon as possible.

With this, I'd recommend contacting our Customer Care Support so you can be updated with the resolution needed to resolve this issue. In addition, you'll receive all available updates about this investigation through your email. To do so:

1. Go to Help.
2. Select QuickBooks Desktop Help.
3. Click Contact Us.

Lastly, here's a few articles you can read to for ideas about how you can manage your payroll account and transactions: Help Articles for QuickBooks Desktop Payroll.

We appreciate your patience as we're working on this. Please let me know in the comment section down below if you have any other questions.