Hey there, @cheyennethompson.
Thanks for stopping by the Community with your question.
With the details you gave and the workarounds you've tried, I recommend contacting our Customer Support Team for further assistance. Here's how:
- Sign in to QuickBooks Time and select Find answers and get help Find answers and get help icon.
- Enter your concern, then select Contact Us.
- Choose a way to connect with us:
- Chat with us to chat with a support expert.
- Have us call you to get a callback from the next available expert.
Keep us updated on how the call or chat goes. We're always here to lend a helping hand. Take care!