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Level 1

I have multiple businesses, so sometimes I refresh and it works or other times I switch companies. I keep having this issue with one company, shoe laces became untied.

 
Solved
Best answer December 13, 2019

Best Answers
QuickBooks Team

I have multiple businesses, so sometimes I refresh and it works or other times I switch companies. I keep having this issue with one company, shoe laces became untied.

I'll help you remove the error, ratria387.

 

Can you tell also us if you're using the QBO App? If so, let's reset the app's data that can resolve errors like this. Here's how:

 

  1. Click the Help menu in the top-most part of the app.
  2. Select Reset App Data.

After clearing the data, log back in and open the company that you're issues with. Then, check if the error is no longer there.

 

If you're using the web version, follow these steps to check if this is caused by a browser issue:

 

  1. Use an incognito/private browsing session.
  2. Log back in and check if the error is gone.
  3. If you can no longer see it, proceed to deleting your browser's history. Follow the steps in this article on how to do it: Delete or disable cache and temporary internet files in your web browser.
  4. You can also use a supported, up-to-date browser and log back in to your account. This also helps us check if the issue is really caused by a browser problem.

Reply to this thread or post another question in the Community if you need more help with QuickBooks. 

 

reset data.PNG

View solution in original post

2 Comments
QuickBooks Team

I have multiple businesses, so sometimes I refresh and it works or other times I switch companies. I keep having this issue with one company, shoe laces became untied.

I'll help you remove the error, ratria387.

 

Can you tell also us if you're using the QBO App? If so, let's reset the app's data that can resolve errors like this. Here's how:

 

  1. Click the Help menu in the top-most part of the app.
  2. Select Reset App Data.

After clearing the data, log back in and open the company that you're issues with. Then, check if the error is no longer there.

 

If you're using the web version, follow these steps to check if this is caused by a browser issue:

 

  1. Use an incognito/private browsing session.
  2. Log back in and check if the error is gone.
  3. If you can no longer see it, proceed to deleting your browser's history. Follow the steps in this article on how to do it: Delete or disable cache and temporary internet files in your web browser.
  4. You can also use a supported, up-to-date browser and log back in to your account. This also helps us check if the issue is really caused by a browser problem.

Reply to this thread or post another question in the Community if you need more help with QuickBooks. 

 

reset data.PNG

View solution in original post

Level 1

I have multiple businesses, so sometimes I refresh and it works or other times I switch companies. I keep having this issue with one company, shoe laces became untied.

Thank you!

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