I need to delete some invalid entries in the Payroll Liabilities account for SUI

I'll help with your payroll concern, bookkeeper-peori.

If you have not created any paychecks after setting up payroll, follow these steps on how to delete prior payroll entries:

1. Go back to the Payroll menu and select Finish adding your team.
2. Click the name of the employee.
3. Scroll-down and click Enter 2020 prior pay details.
4. Look for the Delete button or zero out the amounts.
5. Click Save.

Let me share these articles to give you additional references:

1. Learn About Reports To Use To Enter Prior Payroll
2. Set Up A Prior Payroll For QuickBooks Online Payroll

You can also contact our Payroll Support Team if paychecks are already created. They'll pull up your account and delete them for you. Here's how:

1. Go to the Help menu and select Contact Us.
2. Let them know that you need to delete prior payroll entries, then click Let's talk.
3. Select between Start Messaging and Get a call.

Don't hesitate to reach out to us again if you need anything else. 

Paychecks have been created. I was on support chat with 2 different support personal and then did a call back with a third and nobody was able to resolve it. The third person sent it to their supervisor and I was told I would get a call either yet last night or else this morning. Nothing. I have no way that I know of to get back to the person who was helping me and after starting over 3 times I would prefer not to have to start all over again as each person spends 30-60 minutes looking at the same things as the previous person. Very frustrated right now.

Hi, bookkeeper-peori. 

I understand that you've contacted our Payroll Support about this already, but I'd still recommend contacting them again since this is a public forum and I'm unable to take a look into your account to assist you with this.

You'll want to provide them the case number if you have one or let them trace your previous conversation with support so they can endorse it again to a supervisor. Please also note that due to the pandemic, we have limited staffing and have reduced our support hours to 6 AM-6 PM PT Monday-Friday. 

I'd appreciate it if you'd update me on how the call goes. I want to make sure everything is taken care of.

Here is the latest update. I opened a support chat at approx 9:15 CT so shortly after support was available. I was online with that person until 11:30CT when I was told that they understood the problem and had all of the requirements for back end support to take care of the issue. The chat was going to be closed and back end support was currently working on it and would email me when they were finished. That was 3.5 hours ago and nothing has changed in the register and I have received no message. Very frustrated right now as I don't know if it is actually being worked on or if the ball was dropped again and have no contact info for anyone involved.