I tried to add QBO to my online intuit payroll and when I did so the QBO wanted me to delete my employees, why?

Hello there.

Thank you for reaching out to us with your query about adding QuickBooks Online (QBO) to your Intuit Payroll and the case you encountered regarding employee deletion. I’ll be glad to assist you in understanding why this has happened and how to address it.

Here are the reasons why this is happening:

• Inactive Employees: Your current payroll system may have inactive employees. When connecting to QBO, these might show up and need to be marked as such again in QBO.
• Adding Existing Employees: If you already have employees in another Intuit Payroll service, QBO will prompt you to override the existing employees or update their information. This wouldn't require deleting anyone.
• Migrating from QuickBooks Desktop to QuickBooks Online: This can also happen when you migrate from QBDT to QBO Payroll. Sometimes, a conflict can happen between the employee data in QuickBooks Desktop and Intuit Online Payroll during the migration. To address this, I recommend contacting our QuickBooks Online Payroll support for them to investigate this further and apply a resolution. 

To clarify, could you tell me a little more about this situation?

• Did you use a different Intuit Payroll service before connecting to QBO?
• Are you seeing a specific message prompting you to delete employees?

With more details, I can guide you through the best way to connect your payroll to QBO without losing any employee data. 

In the meantime, you can also check out our helpful article on adding employees in QBO: Add your new employee to QuickBooks Payroll.

You're always welcome to reply below for further details about managing your employee in QuickBooks Online. Rest assured that I'm always here to help you.

I use intuit online payroll, was just changing from QB desktop to QBO. A rep was logged in helping me convert my desktop to my new online QB and during the process it asked me to delete employees. The rep did not know how to fix the problem and suggested I speak to someone else. I have already been charged for the new QBO, $100, but cannot use it.

It's nice to see you back in the Community space.

Thank you for elaborating on your concern. I understand your desire to seek help from someone.

Please know that we genuinely care about your experience and want to make things right for you. Since this situation requires personal information to check everything up, it’s best to contact our QuickBooks Support team and explain it in detail. You can provide them with the evidence you’ve gathered. Our representatives can give you advice tailored to your circumstances and take corrective action to get this settled.

First, look at our support hours to ensure quick responses. Then, follow the steps below to connect with us:

1. Sign in to your QuickBooks Online company.
2. Go to Help (?).
3. Select Contact Us.
4. Enter your concern, then select Let's Talk.
5. Choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

For more information on this topic, you can refer to the article: Learn How Features and Data Move from QuickBooks Desktop to QuickBooks Online.

To provide some additional guidance as you make this transition to the new platform, allow me to share these articles:

• Learn What to Do After You Move from QuickBooks Desktop to QuickBooks Online
• Get Started and Adjust Settings After You Sign Up for QuickBooks Online

If you ever need help adjusting to the new QBO environment, please feel free to involve us. We're always available to offer additional support and guidance whenever you require it.