Insurance refund. How do I post it in QBO?

If you are receiving the refund by credit to your credit card, select + New in the upper left corner, then select credit card credit, and fill in who is paying you, category, description, amount, save. If you are receiving a check, do + New, select bank deposit, and scroll until you see add funds to this deposit. Fill in the fields for the refund and choose save. 

Hello there, eastman.

Please know recording a refund depends or based on how you entered the transaction originally in QuickBooks Online. With this, I've got the steps to ensure you can post the entry smoothly in the program.

I recommend creating a credit card credit if you received the refund by credit to your credit card. 

Here's how:

1. Choose Credit card credit by visiting the + New icon.
2. From the Payee field, select the appropriate person.
3. In the Bank/Credit account dropdown arrow, choose the credit card where you received the refund to.
4. Enter the Payment date, refund Amount, Tax and Category.
5. Click Save and close.

Then, you can deposit the money you got from the refund if you received this as a check. You can follow the steps below.

1. Choose Bank deposit from the  + New button.
2. From the Account dropdown menu, select the account where you got the refund.
3. In the Add funds to this deposit section, fill out Received from, Account, Payment method, and Amount fields.
4. Click Save and close.

Additionally, I also recommend consulting an accountant for additional guidance and they can provide you with more suggestions on how to properly handle the Insurance refund transactions.

In case you need steps on how to run reports that give you a snapshot of various recorded refunds in the program, you can read this article: Run reports in QuickBooks Online.

Feel free to let me know if you have other concerns about recording refunds in QuickBooks. I'm always here to help you further. Take care and enjoy the rest of the day.